Returns and Withdrawals



How do I exercise my right of withdrawal?

If you are not satisfied with the product received, you have 14 days to cancel the purchase. By this date you will need:

- send a communication email to customercare@originaltuscany.com

- return the goods at your expense by post to::

Brand-store srl
Viale Primo Maggio 19
56038 - Ponsacco (PI)
ITALY

Once the conformity of the return has been ascertained we will refund the amount of the purchase withholding the delivery costs.
An essential condition for the exercise of the right of withdrawal is the return of the product in perfect condition, not used, with original labels not removed and with the original packaging. The return must be packed in such a way as to avoid damaging the original wrapping. The risks of transport for the return of the product are charged to the customer.



What to do in case of a faulty or wrong product?

Please accept our apologies if the product you purchased is faulty or does not match what you ordered. Email us at customercare@originaltuscany.com and we will tell you how to change the product at no additional cost, with the exception of delivery costs.

If there is a clear damage on the packaging, at the time of receipt of the order please put the words "ACCEPTING WITH RESERVE OF CONTROL" on the receipt of delivery and contact, within 24 hours, our Customer Service describing any anomaly or damage. It is important to respect these times in order to start the correct insurance procedures.