Returns and Withdrawals

Our Satisfaction Guarantee: Simple & Transparent Returns

Your satisfaction is our primary goal. If for any reason your purchase does not meet your expectations, you have 30 days from the delivery date to return it for a refund.

The process is simple, and we want to guide you every step of the way.

How to Make a Return in 3 Easy Steps

STEP 1: Notify Us of Your Intent

Send us an email at info@originaltuscany.com to inform us of your decision. To help us process your return quickly, please include:

• The Full Name used for the order
• Your Order Number (e.g., #OT12345)
• The product code of the item you wish to return
• The reason for the return (optional, but greatly appreciated to help us improve)

STEP 2: Prepare the Product for Shipment

To be eligible for a return, the product must be in its original condition. Please ensure that:

• It has never been used and is in perfect condition.
• It still has its original tag attached.
• It is placed in its original packaging.

Please pack the product carefully to protect it during transit. The customer is responsible for proper packaging; any damage resulting from inadequate packaging may affect the refund.

STEP 3: Ship the Package

Please note that return shipping costs are the customer's responsibility. You can choose your preferred carrier. The package remains your responsibility until it reaches our warehouse, so we strongly recommend using a trackable shipping service.

Refund Processing

Once we receive your return, we will inspect the product's condition. If everything is in order, we will issue a refund within 14 days.

• The refund will cover the cost of the returned product. Please note that the original shipping costs are non-refundable, as the delivery service has been completed.
• The refund will be processed using the same payment method as the original purchase (Credit Card via Stripe or PayPal).
• If you paid by Bank Transfer, we will ask for your IBAN details to process the refund.

Received a Defective or Incorrect Item?

We sincerely apologize for the inconvenience. Quality is our priority, but mistakes can happen.

Contact us immediately at info@originaltuscany.com, describing the issue and attaching a photo if possible. In this case, we will arrange for the collection and replacement of the product at no additional cost to you.

Important Note: If you notice that the package is damaged upon delivery, please sign the carrier's receipt with the note "ACCEPTED SUBJECT TO CHECK" and contact us within 24 hours.