Terms and conditions



General terms & Conditions

Original Tuscany is the trading name for Brand-Store srl, it is registered on the Companies Register of Pisa, Italy under no. 470771, Tax Code and VAT n. 02274850508. Brand-Store srl's registered office is located at Viale Primo Maggio 19 - 56038 - Ponsacco (PI) ITALY
For specific information regarding shipment, refund or any other information and requests please visit the Customer Service section



Pricing, availability and payment methods

We list availability information for products we sell on the website, including on each product information page. We cannot be more specific about availability if not through the information given on the website. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you through email if any products you order turn out to be unavailable.
Prices are subject to change and Original Tuscany reserves the right to apply changes at any time at its complete discretion. Check the final price of sale before sending the relevant order form.

  • Credit Card - When buying merchandise with Credit Card, transfer will occur through a safe server selected by Brand-Store srl. Since the card details are sent to the banking institution managing the transfer through protected access, Brand On will not be able to learn about the client's card details at no stage of the payment. None of the informations will be retained in Brand-Store's computer archive, therefore Brand On will not be held accountable of any fraudulent or improper use of credit cards by third parties at the time of payment. 
  • Bank Transfer - in case of purchase by bank transfer, bank details will be displayed. Shipment will take place only after receipt of payment. 



Sale price adjustment policy

Original Tuscany  is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your Original Tuscany account in the form of a store credit which will be valid for 12 months. We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.



Billing

Each order will be issued with a delivery note, that can be used as a guarantee document. If specifically requested by the client during the order, it's possible to provide the invoice, which in this case will replace the normal delivery note. 



Customer Service

Original Tuscany's Customer Service is at your complete disposal to provide you with the necessary assistance through all purchasing phases, from monday to friday, from 9.30 to 13.00 and from 14.30 to 18.30 (italian time- GMT+1). For any additional information you can contact the customer service sending an email through our contact form or calling ????



Guarantee

Products offered and sold on Original Tuscany come from the best Tuscan leather bags craftspeople and are directly bought from the producers, the only ones that can guarantee high qualitative standards and authenticity.

Each item available on Original Tuscany is covered by guaranties habitually provided by the supplying brands through traditional sales channels. For further information and details we kindly ask you to refer to each product tab or send an email to our Customer Service. In any event, thee 30 days guarantee made available by Original Tuscany is applicable to each offered item on our catalogue, except for customized items.

We do not grant any warrant and are not responsible for the damage caused from products misuse, therefore do not offer any warranty on these.   

 The essential characteristics of our products are exposed on the website of Original Tuscany within each product tab. Hoever, images and colors may differ slightly from the expected, due to the difference in each monitor's color and proportion settings or internet browser. Furthermore almost all of Original Tuscany's products are handmade and in limited edition, therefore there may be a slight delay in the customization or production of your item. Most products are handmade with genuine leather and some even hand painted, therefore products may not be identical to the ones in the tab images.



Return Policy

If you're not satisfied with the received product, you have 14 days to cancel the purchase. Within that date you will have to:

- send us an email to customerservice@originaltuscany.it ???

- send the merchandise at your own expenses through registered mail to: 

Brand-Store srl
Viale Primo Maggio 19
56038 - Ponsacco (PI)
ITALY



Privacy

Original Tuscany would like to inform you that while some of the data provided by the client will be necessary for the performance of the services, the rest is optional and are useful to provide you with information regarding events, offers and discounts on products sold on the website. Under no circumstances data will be provided to third parties or disclosed. To understand our practices, please review our Privacy Policy.



User Access

We will do what's possible to ensure an website's uninterrupted availability and flawless transmissions, although due to the nature of the Internet, this cannot be guaranteed. The access to the website may also be occasionally suspended or restricted to allow for maintenance, updates or when introducing new products or services. We will try our best to limit such inconveniences.



User account

The confidentiality of your account on this website through a private password which will help you prevent un-authorised access to your account strictly your responsibility . You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an un-authorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
Original Tuscany reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.



Licence for website access and use

Original Tuscany grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Original Tuscany. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Original Tuscany and its affiliates without express written consent. You may not use any meta tags or any other ‘hidden text’ utilising Original Tuscany's or its affiliates' names or trademarks without the express written consent of Original Tuscany. Any unauthorised use terminates the permission or license granted by Original Tuscany.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Original Tuscany as long as the link does not portray Original Tuscany, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Original Tuscany's logo or other proprietary graphic or trademark as part of the link without our express written consent.



User Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’
  • to cause annoyance, inconvenience or needless anxiety



Copyright and Database rights

All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of Original Tuscany or its subsidiaries, its affiliates or its content suppliers and is protected by Italy, European Union and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Original Tuscany  and its affiliates and is protected by Italy, European Union and international copyright and database right laws. All software used on this website is the property of Original Tuscany, our affiliates or our software suppliers and is protected by Italy, European Union and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without Original Tuscany's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without Original Tuscany's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Original Tuscany's express written consent.



Customs

Original Tuscany will take responsibility for all taxes and customs duties for countries such as the USA, Canada, Japan and all the EU countries - for those destinations, no extra-fee will be charged on delivery. Contact us to check if we will pay taxes and custom duties on orders to your country. For other countries the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Original Tuscany, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.



Electronic Communications

When visiting the Original Tuscany website or when you send emails to us, you are communicating with us electronically. We communicate with you through email or by posting updates or articles on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.



Alteration of service or amendments to the conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is considered invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.



Events beyond our control and waiver

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where conditions are not respected.



Governing jurisdiction

These conditions are governed by and construed in accordance with the laws of Italy. You agree, as we do, to submit to the non-exclusive jurisdiction of the Italian courts. Your statutory rights are not affected by these terms and conditions



Disclaimers on content

Original Tuscany has made all efforts to prevent the publication on its web site of content describing or representing situations of physical or psychological violence or which, according to the sensitivity of Original Tuscany's users, might be deemed to violate civil beliefs or human rights and dignity, in all its forms and expressions.
In any event, Original Tuscany does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Italy.
However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access our web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by Original Tuscany shall be your exclusive and personal responsibility.
Original Tuscany has also adopted measures to ensure that the content of Original Tuscany is accurate and does not contain any incorrect or out-to-date information.
Original Tuscany cannot be held liable for the accuracy and completeness of the content posted by Original Tuscany on its web site, except for its liability for tort and gross negligence and as otherwise provided for by the law.